Shipping Policy

Dispatch

1 to 5 business days. Then a tracking number.

Your order ships within 1 to 5 business days of the order date. If it ships sooner, you get an email with your shipping confirmation and tracking number at the address you gave at checkout.

Business days are Monday to Friday. Weekends do not count toward any window on this page.

No tracking number by the 5th business day

Check junk and spam before anything else. That is where most of them are. Search your inbox for “Batanava” too.

If it is genuinely not there, email support@batanava.com and we will resend it.

Not shipped by the 6th business day

Already escalated. Nothing for you to do.

Any order that has not shipped by the 6th business day is flagged to us and escalated to our fulfilment team automatically. Writing in will not move it faster.

Allow 3 more business days. Inside that window we email you an update with your tracking number.

Delivery

7 to 20 business days in the US. 10 to 25 business days international.

Counted from the day the parcel ships. Every window below is in business days.

United States

• Before it ships — every order1–5 days
• Standard delivery7–20 days
• Free Shipping7–25 days
• Expedited — when offered7–15 days

International

• Before it ships — every order1–5 days
• Standard delivery10–25 days
• Free Shipping7–25 days
• Expedited — when offered10–20 days

Tracking that has not moved

Normal inside the window. Not a fault.

While you are still inside 7–20 (US) or 10–25 (international) business days, a tracking page that has not updated is expected. Four ordinary reasons:

1. The first scan happens late. Often not until the parcel reaches a regional hub near you. In peak periods, when carriers process parcels in bulk, that takes longer — and until that scan the carrier has not formally confirmed receipt.
2. The first scan happens at delivery. On some routes it is the only scan there will be.
3. The database lags. The tracking record updates behind where the parcel actually is.
4. Some shipments are not trackable at all. Standard International especially. It will still arrive by the 20th or 25th business day at the latest.

Check tracking

Past the window

Beyond 20 business days (US) or 25 (international)

Allow 5 more business days.

If tracking still has not changed, give it another 5 business days. Parcels that run long typically arrive on or shortly after the 20th or 25th business day.

Beyond 30 business days (US) or 35 (international)

Ours to chase. Nothing for you to do.

We monitor delays this long and escalate them to our fulfilment manager. We ask for your patience while we investigate, and we follow up by email within 2 to 5 business days.

Free and expedited shipping

Free Shipping

7 to 25 business days.

We process and ship these by the most cost-effective methods available, which is what makes free shipping possible at all. That means a free-shipping order can sit a little longer before it moves. If yours has not shipped yet, it is still on schedule and will arrive inside that window.

Expedited Shipping

Seldom offered.

Keeping the products themselves affordable depends on not routing everything this way. When expedited is available you will see it at the shipping step in checkout. Delivery then runs 7 to 15 business days in the US and 10 to 20 business days internationally.

How the dates are worked out

Projected ship date, plus transit time.

• Transit time is set by the shipping speed you select.
• Transit is counted in business days, excluding Saturdays and Sundays — unless a weekend delivery option was offered to you at checkout.
• Holidays are factored in.
• An “order within” countdown, where shown, is the window you would need to order inside to get delivery by the date displayed. That date can still change before you finish checking out.